You are new to TourSolver and want to find out more about what it can do?
You already use TourSolver for Windows and want to find out about new features offered or under development in the Cloud version?
Discover TourSolver's main functionalities as they are now, or those coming soon…

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AVAILABLE NOW!

 A unique user experience

 

Your first route optimisation in four simple steps...

Set up your first route optimisation in just 4 easy steps:  

1. My activity
   Define the country in which you are working, the terminology you wish to use, so the tool talks your business-specific language: this will include the type of vehicles you deploy, and application preferences so TourSolver becomes YOUR very own business solution, customised for your needs and business strategy. If necessary, you can also manage your worksites
2. My resources
   Create your team in just a few clicks, including characteristics for resources such as location, working hours and the main constraints to be applied.
3. My visits
   Import or drag-and-drop your file of customers to visit. This might be possible from an existing template or model. These customers will have their map locations stored as geographic data and will be ready to be optimised.
4. Optimisation and results
   The optimisation engine will calculate the best solution and present the results that you can then export in various formats

... 2 simple steps the second time you use the application! 

The second time you use TourSolver, there will be no need to redefine your business activity or your resources, so long as the information stored has not changed.
Save time so you can move forward with your core business strategy. In just two steps, import the next visits directly and optimise them. View the optimisation result before exporting it for deployment in the field.   

A step-by-step guide introducing basic notions in TourSolver

Basic operating guide to TourSolver

• At the bottom of the page you will find a help tool that is available at all times.

  

• Click on the fold-out pane to access a series of stepped guides, classified by theme, and following the logical sequence of the four main TourSolver interface pages.
  

  

   

• A second tab, 2-minute training, takes you to four guides covering the main tasking operations in TourSolver, to ensure you can get up and running in no time.

  

• Allow yourself to be guided by the steps in the tutorial, taking time to read helpful hints and tips along the way.
  

  

Keyword searches

• You can also search a guide using keywords, via the search bar in the pane, highlighted in the illustration below.

  

   

• The search engine can recognise keywords it finds in the guide descriptions, but also make logical links between the available guides to facilitate your search.

Licence status

• There are three levels of licence for TourSolver: Trial (trial version), Standard and Premium. The catalogue of guides available in the help pane will vary depending on the type of licence you have purchased.
• Remember you can always check what type of licence you have by clicking on My TourSolver license.

Personalised Guides

• We often have occasion to create personalised new guides, as and when required by our customers. If you find you need a new guide for your particular scenario or business project, please do get in touch with our technical team, and your suggestions can then be taken into account for the next update published.

 

 My activity

 

Describe your business in a few clicks, and any preferences for using the software to ensure maximum efficiency.

Country and geographic coverage

• Choose your default country for using TourSolver. This will be indispensable for the localisation of addresses in the map and to maximise route optimisation performances.

• TourSolver now covers 230 countries: that’s a target population of 7.2 billion inhabitants!
  In addition countries, users in Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Sri Lanka are now part of the TourSolver community. :)

TourSolver is now almost worldwide!

Map and countries list

 My resources

 

Define your teams of resources and their characteristics: for example, where they are based, the hours they work, etc.

Advanced settings - Resources

 My visits

 

 Geographic sectorization of visits

 

 Optimisation and export of results

 

 Route fulfilment and fleet tracking

 

Simulations management

Configuration

• Interface to configure and personalize the mobile app user interface
• Configuration of route export to the WebFleet Solutions fleet management system
• Configuration of route export to a third party application, using the Webhooks API and operating principles

Customer experience reporting

General principles

• «Customer experience» notifications allow your ustomers to stay in touch, receive information and communicate with your transport or maintenance services on the day a visit or intervention is scheduled to take place.
• These notifications are necessarily linked to the utilisation by your resources in the field of the TourSolver Mobile application.
• These alerts are sent by email or text message via TourSolver without any dedicated connector or link. Your customer receives a clickable link taking them to a customized page showing your company logo.
• Two types of message can be sent:
  • Upcoming arrival or ETA (Estimated Time Arrival) when the driver or technician signals on TourSolver Mobile that the preceding intervention has finished the next customer is then notified the agent is on their way, and that the visit it therefore imminent.
    

    TourSolver Mobile screen view showing confirmation of delivery details

    

    Example of SMS received by the customer to confirm the transporter’s agreement to deliver and enable tracking of the delivery in real time

  • End of visit, when the driver or technician signals on TourSolver Mobile that the previous intervention is terminated, the customer who has been visited is notified of the end of the visit and can rate the intervention by recording a score.
    

    TourSolver Mobile screen view showing customer signature on completion of delivery

    

    Example of SMS received by the customer on completion of delivery

The data to be imported

• So that your customers can receive such notifications, you will need to import the data to contact them: a telephone number, or email address.

  

• You can configure the ETA page, which can in turn be consulted by the customer as soon as they have placed their order.

Customising the notification pages.

• The configuration page can be accessed from the parameters pane.

• These screens can be customised with your company logo using either a URL link or by importing a file directly from your computer. The font colour to be applied to your pages on screen can also be changed as required.

• This configuration page provides access to several parameters to configure:
  • Screen display of a contact button that will facilitate the sending of queries by customers who want to communicate during the delivery phase;
  • Optional display of the telephone number for the resource in charge of the delivery.
  • A proximity threshold, beneath which the customer can benefit from GPS tracking of their order on a mapping document and consult the telephone number of the courier if they have made this available;
  • The display of one or several fields sourced by the visits file you have imported for one of your simulations. This will enable the customer to view, for example, the quantity ordered, directly on these screens.

• This page will also allow you to preview the Upcoming arrival (ETA) and End of visit screens as they will be viewable by your customers.
  

  
• On the End of visit screen, the end customer can give their rating concerning the delivery of the product received and score their experience with a one-to-five star rating, leaving a message if desired.

Adding ETA and End of visit links to your emails and text messages

• The ETA and End of visit links must be added in the email or SMS template. To do this, go into the email or text message configuration menu (depending on what you want to send your customers).
• Please note: sending text messages is an additional, and invoiceable, functionality in TourSolver.

Click for more details on how to configure emails and SMS.

• Use the insertion function and select:
  • the ETA link where the configuration is applied within the Upcoming arrival section
  • the customer satisfaction link in the End of visit section
• These links will appear in the SMS or emails received by your customers at different stages of their delivery.

Configuration menu for sending an SMS to signal upcoming arrival

Configuration menu for sending an email to signal upcoming arrival

 Mobile App communicating fulfilment information

 

 Route optimization API from your application

 

Join us and help develop the TourSolver experience!

Have you any ideas or suggestions? We would be delighted to receive feedback:
Send-us a message  
(Specify "I have got a question, idea or opinion" in the Request type field, and then fill in the Comment field.)